Frequently Asked Questions

I am new patient; should I provide my records before or at my visit?

Do not provide any records until after seeing the physician. He or she will let you know which records to request at the conclusion of your first visit.

How do I get my medications refilled?

Please contact your pharmacy to request a prescription refill. The pharmacy will contact us for authorization. The pharmacy will let you know the status of the request. Please allow 24 - 48 business hours for a response.

How long will it take for me to find out about my lab or any procedure results?

Results typically take five to ten business days to be processed and reviewed. Please call the physician’s medical assistant if you have not heard from our office after ten business days. Note, stat and urgent test results will have a quicker turnaround time.

How often should I see my doctor and get labs done for my prescription refills?

Once every three to six months depending on the medication.

When should I start getting my routine Mammograms done? How often?

Guidelines suggest you get one base line between ages 35-40, then yearly after age 40.

Do you offer telemedicine services?

During the COVID-19 pandemic, lawmakers created regulations requiring insurance plans to cover telemedicine visits to reduce the risk of community transmission. These regulations have since sunset which has resulted in many plans reducing reimbursement, not covering, or requiring their own in-house telemedicine services. While we enjoyed providing telemedicine services, we had no choice but to discontinue them in February 2024 due to these reimbursement issues.

At what age and how often should I get my first routine colonoscopy?

You should receive your first colonoscopy at age 50. We suggest you receive a routine colonoscopy every five years thereafter.

What is the online patient portal?

The patient portal is an encrypted web service that gives patients the capability to contact their physician’s assistant via electronic correspondence, view lab results, and request appointments.

How do I get a lab order contact for the order?

You should contact your physician’s medical assistant for the lab order.

Do you accept my medical insurance?

We accept most commercial PPO plans, some HMO plans, and Medicare. To be sure, please call your insurance company to see if your particular plan is contracted with Medical Colleagues of Texas.

Do your physicians see patients in the hosptial setting?

Our OB/GYNs and pulmonologists care for patients at Memorial Hermann Katy Hospital in addition to our office. Unfortunately, due to changes with hospital policy, our primary care physicans no longer treat patients at the hospital. More info can be found by clicking this link. Please do not delay in scheduling a hospital follow up visit with your PCP in the event you are discharged from the hospital.

Where can I file a complaint?

Information on how to file a complaint with the Texas Medical Board can be found by clicking this link.



Monday-Thursday: 8:15-5pm, Closed for lunch 12:30-1:30pm

Friday: Main Office 8:15-3pm, Ob/Gyn Office 8:15-12pm

Special Hours: Closed: 5/27/24


Main Office: 281-398-7954

Ob/Gyn Office: 281-398-8639


21700 Kingsland Blvd Suites 201 & 202

Katy, TX 77450

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